Frequent questions

At Brand Store, we want your shopping experience to be as comfortable as possible. That's why we offer you a variety of payment methods to suit your preferences:

MasterCard

Visa

American Express (Amex)

Google Pay

Apple Pay

Choose the method that suits you best and enjoy a secure and hassle-free purchase.

In our online store, we strive to provide secure payment methods to ensure a convenient and protected shopping experience. Here is detailed information about some of the accepted payment methods:

Credit Cards (MasterCard, Visa, Amex):

Payment Process: You will be redirected to a secure page where you can enter your card details, including the number, expiration date, and security code (CVV).

Security: We implement encryption technology to protect your personal data and ensure a secure transaction.

Google Pay:

Requirements: Make sure you have the Google Pay app installed on your mobile device and set up with your credit cards.

Payment Process: When selecting Google Pay, you will be redirected to the app, where you can confirm the payment with the previously stored information.

Apple Pay:

Requirements: You will need a compatible Apple device and have Apple Pay set up with your credit cards.

Payment Process: When selecting Apple Pay, you will be prompted to authenticate the payment using Touch ID, Face ID, or your passcode.

Additional Authentication: In some cases, additional authentication may be required to ensure the security of the transaction.

Payment Confirmation: After completing the process, you will receive a confirmation indicating that the payment has been successfully made.

Our delivery times are directly linked to the selected transportation company, ensuring an efficient service. Although we do not make shipments on weekends or holidays, we understand that some areas, due to their geographical location, may experience delivery times that extend beyond the standard 48 hours. This variation may be due to logistical factors that are beyond our direct control. We appreciate your understanding as we continually work to optimize our processes and provide you with a reliable and satisfactory delivery service.

At Brand Store, we want to cater to your needs, which is why we offer various shipping options, including free shipping to a pickup point provided by Brand Store and home delivery (with cost calculated during the checkout process).

Before proceeding with a return, it is crucial to verify that your order meets the following requirements:

The product must not have been used.

It must be returned in the same condition as it was sent.

Returns will not be accepted if there are stains, tears, or any defects that prevent its resale.

The return period is 14 calendar days from the receipt of the product. We aim to ensure an easy and satisfactory return experience.

In our commitment to transparency, we want to explain in detail our policy regarding the costs associated with the return shipment. It is important to highlight that, according to our policy, the buyer is responsible for covering the costs associated with the return shipment.

The refund will be processed through the same payment method used for the purchase, within a period of 3 to 12 business days from the receipt of the return. If you paid for shipping costs, these will not be refunded, and before issuing the refund, the costs associated with the return shipment of the product will be deducted.

We want you to have full control of your purchase, which is why we offer the option to track your order and download your invoice from the 'Order History and Details' section of your customer account on our store. Even if you are a guest customer, order tracking is available in the 'Order Tracking' section on our website. We are committed to providing you with a comprehensive and satisfying experience in your purchase at Brand Store. Thank you for choosing us!